Citi bank is always eager to provide best customers services to its users and clients. All the satisfactory concerns of the customers are brought to a level as they can meet all the standard of all customers’ requirements. They have offered its valued customers to give their opinion and comments to the bank team as they can improve their quality of service. All the clients and customers can feel free to file that survey as per their experience while availing services it the bank.
- Applying for the customer experience survey is quite easy and simple way. For filing your experience, open your browser window and type here the link www.citibank-listens.com . Entering this link, you will be able to have a redirected page where you can have your experience survey get started.
- Here on the page, you will find some fields to be filled out with survey code, invitation card, teller receipt or ATM Receipt.
- After entering your data, you will be asked about your satisfaction level according to your experience in the bank service availability. You are about to answer some question asked by the company in which you have to give your level of satisfaction regarding some criteria like “Service quality in line with customer expectations”, “Service quality in line with customer expectations”, “Value of our services relative to price”, “Integrity”, and “Market knowledge”. List your level of satisfaction towards company as asked.
- After that you have to list your over all satisfaction level about your experience while working with the bank team. Give your answer as given in the options presented in the drop down list.
- After entering your answer, your will be presented some text fields in which you will have to give your opinion as per the questions asked from you by the company. You are about to list if the bank has any areas of improvements in its service provision.
- Similarly you have to fill out all the form accordingly and according to the questions asked by the company. After you will have completed all the fields, and survey form completely, click on the “Submit” button below so that your survey can be submitted.
This is a large name of giving guaranteed services to all the customers all over the world. It is now included the world’s largest digital bank and providing all its services around the globe. This bank has the working experience with the characteristics of content analysis and learning capabilities which are maintained from many years so they can provide satisfactory results to their customers.